WEB DESIGN SUPPORT

There are a lot of technical issues that come up with websites. Most are easily dealt with but if you're not familiar with the technical web development, just trying to talk to your hosting company can be a chore.

Moving your website from one hosting company to another really isn't a big deal but it can certainly seem that way at times. Companies and organizations move their websites from one host to another for a number of reasons. Sometimes you just get a better deal and sometimes your hosting company just doesn't support some new function you need to add to your website. We've helped clients with this chore and help make the task go smoothly.

Remote Technical Support

We provide end-to-end solutions that contribute truly significantly to cost savings, and help clients from the burden and complexity of managing a technical help desk. Our staff increases the efficiency and effectiveness of the service desk, often delivering a level of service and support that outperforms our client’s internal resources. We help companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. The end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.

Training

Hosting and maintaining a website requires some basic knowledge. It isn't just another bill you'll pay monthly, like electric and water. It requires a knowledge both of the programs you'll use to create the site and of the programs you'll use to maintain and upload it. When someone arrives to hosting without this general, basic knowledge, they may find themselves lost and believe the only recourse is to call a hosting company's technical support for what amounts to free training.

Training on software, even commonplace software, is something many people pay a great deal of money to colleges and other professional organizations to obtain. Expecting this kind of service for what equates to a monthly hosting fee is, on reflection, a little unreasonable. In virtually every case, there will be resources associated with the programs you're using to provide answers and rudimentary training. Answers to more general questions, beyond those specific to a single program, may be found in a variety of places. Most hosting companies can provide an entry level training in website hosting through online resources, like manuals, knowledgebase, or even advanced video tutorials. Always check for these kinds of resources before immediately picking up the phone to ask your question of technical support.